REFUND POLICY
At Cleanmatic, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Gift cards
- Clearance or final-sale items
- Personalized or customized products
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue quickly.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Shipping charges are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
For any questions regarding returns or refunds, please contact us:
Cleanmatic Customer Support
Email: support@cleanmatic.com
Phone: +[Your Phone Number]
Thank you for shopping with Cleanmatic. We appreciate your trust and look forward to serving you. 🚗✨